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Terms & Conditions
By accessing, subscribing to Crate British, or using any Crate British operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein.
Online Purchases and Terms of Sale
Registration: You are required to create an account in order to purchase from our Site.
Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.
Any introductory discount applied on the 6 month subscription means your first month is a trial month. It also means you have a minimum of another 6 payments due on your commitment term before you can cancel.
Subscription Renewal: By signing up to a Crate British subscription you understand and agree that you will be automatically billed after your current subscription of 1, 3, 6 or 12 months expires. You understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date.
Cancellation: You may cancel your subscription by logging into your account on the Crate British website at any time. This does not initiate any kind of refund if you fail to cancel before the renewal date.
Your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing subscription period, you will be charged for the remainder of that subscription period.
By Crate British stating you can cancel anytime this directly refers to the renewal and not your commitment term.
Crate British is a subscription service, by signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company do not accept responsibility to cancel your account on your behalf. Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up after your commitment period ends. (e.g. if you sign up for 6 months on the 4th of February your membership will automatically renew on November 4th.)
If you cancel mid subscription (e.g. you sign up for 6 months and leave after 3) you must pay the difference in discount received.
You must cancel your subscription 24 hours before the renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE OF A CALENDAR MONTH, YOU MAY BE CHARGED FOR THAT MONTH’S SERVICE AND RECEIVE A CRATE BRITISH BOX. All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.
Billing & Payments: You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g. a six month plan, a twelve month plan), you will automatically be charged each month during that subscription period, even if you have cancelled your subscription or membership prior to the end of that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.
Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A), and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.
Shipping: Our listed prices include shipping fees and VAT unless otherwise stated. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms.
Loss of Goods: Our ‘Picking & Shipping’ delivery company is responsible for the delivery of all goods ordered. Depending on the carrier, you may have the option to track your order online with the tracking number provided and follow up with them regarding delays or failure of delivery. All of this information will be sent to you by email once you have subscribed.
Return/Refund Policy: All sales and subscriptions made on our Site are considered final. The Company has a no-returns, no-exchange and no refunds policy, by subscribing you agree to these terms. Please refer to our FAQ page, or you can contact customer service using firstname.lastname@example.org. We do not offer any kind of refunds. This is due to the fact that we have to plan Stock out in Advance. Due to the nature of Crate British subscription boxes, it is intended to give you an element of surprise not knowing exactly what you may receive. It would be the customers responsibility to cancel the subscription when they want.
Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime.
Pricing/Errors: Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error liable for refund.
Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.
Warranty: As all the products you receive are edible items you are responsible for deciding if the products you receive are suitable for yourself and others (including allergies, choking, and all other hazards). We will not offer any compensation under any circumstance.
Site and Contents Ownership
The Site is owned by Crate British Ltd. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof ("Crate British Ltd") its licensors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.
Use of the Site
All content is intended for customers of Crate British. You may not use the Site or for any purpose not related to your business with Crate British Ltd You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from Crate British Ltd; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any Crate British Ltd product or service if you are not authorized to do so; (d) modifying any part of the Site or Crate British. (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from Crate British Ltd; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.
All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of Crate British and its suppliers or licensers, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.
Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that Crate British shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.
Interactive Services or Areas
By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code or other material ("User Content") that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b. Viruses, corrupted data or other harmful, disruptive or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;
Registration Data and Account Security
By using the Site or subscribing to Crate British you agree to: (a) provide accurate information about you on the Site ("Registration Data"); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.
You agree to defend, Crate British Ltd, it's affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys fees) issues arising out of or related to anything connected to the contents of your Crate British.
You also agree to defend, indemnify and hold Crate British Ltd, its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Crate British Ltd Content, or your violation of any rights of another.
Crate British Ltd will not be liable for any damages of any kind arising from contents contained within your Crate British (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any animal or person). Children must be supervised at all times when eating the contents of Crate British.
Crate British Ltd will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.
Limitation of Liability
In no event shall Crate British Ltd, its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, Crate British Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Crate British Ltd records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to Crate British Ltd. for that calendar month in question.
English law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the courts in England and Wales.
Crate British Ltd reserve the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.
Changes to Site Terms