Help

Here you can find a list of our most frequently asked questions, click on a question to view the answer.
If you still require assistance, contact us with your enquiry.

Each month we curate a box of sweets (candy) and snacks that we know you will love. They could be anything from a British staple to something that could be a seasonal limited edition treat. You'll be sure to like it and we can't wait to bring you a smile with what we'll come up with every month. Each box contains up to 10 sweets and snacks including a Pick N' Mix bag with a new and unique mystery sweet each time.
The monthly cut off for orders is the last day of each month. For example, an April box cut off day would be March 31st. Orders will ship to you with a delivery aim of 7-14 days around the 3rd day of the month. We ship orders using Royal Mail International Standard, you can't track your orders using this service.
All orders have free shipping included. Based on customer feedback we ship by air so you receive your box within a 7-14 days (subject to customs clearance times).
So you don't get any nasty surprises along the way you are billed immediately when signing up for a plan. So sit back, relax and wait for each box to arrive after they ship on the 3rd of each month.
You can be assured all the products in each box contain labelled ingredients in English. It's your responsibility to read these carefully if you have any food allergies. Unfortunately we do not do custom boxes to cater for each and every allergy, but do share the foods you can't eat with your friends and family.
We accept all major credit and debit cards and payments are processed securely using Stripe.
Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czech Rupublic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, United States, Uzbekistan and Vatican City. If you are unfortunate to not have your country show on this list, drop us an email at [email protected] to see if we can add your country to the list.
Contact us at [email protected] and we will investigate this for you and try to find a resolution.
We're currently on the lookout for social media influencers on YouTube to do unboxing videos and reviews on Blogs, Instagram, Facebook and Twitter. If you are interested, drop us an email at [email protected] and you may be eligible to receive a free box for review.

Contact us

If you're still stuck and require 'human' assistance from a member of the Crate British team drop us an email to [email protected] or use the Facebook chat widget in the bottom right corner where we will be able to respond as quickly as we can.

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